FAQ's
Have a question about our services?
Have a question about our services or policies? Check out our FAQ section below to get answers to some of our most frequently asked questions.
- 01
MONDAY
2:00 PM - 10:00 PM
TUESDAY
2:00 PM - 10:00 PM
WEDNESDAY
2:00 PM - 10:00 PM
THURSDAY
2:00 PM - 10:00 PM
FRIDAY
2:00 PM - 10:00 PM
SATURDAY
1:00 PM - 8:00 PM
SUNDAY
CLOSED
**Be advised that we intake our last patient at 9:00 PM on weekdays and 7:00 PM on Saturdays with some possible exceptions. Call us if you will arrive at the clinic after 9:00 PM on weekdays and 7:00 PM on Saturdays to ensure your pet can be seen that evening, if we are unable to see your pet due to caseload, severity of condition, or time of arrival we will recommend emergency services in Grand Rapids or Holland**
- 02
No. We are a walk-in urgent care clinic. Please click GET IN LINE at the top of the page to start the process and fill out a form about you and your pet. If you are unable to submit the form, please scroll up and review your answers. Do not hit the back button or you will need to start the form over again.
- 03
Click GET IN LINE at the top of the page, you will be prompted to fill out some information. Submit the form. You will get a text message when we are ready for you at the clinic telling you to come in. Your wait time may vary. All critical patients will be seen first regardless of when they entered the building or joined the line, which is why your wait time may vary. Your wait time may be different than the wait time states.
- 04
The exam is $180. Every pet will get an exam.
Once your pet has been examined by the veterinarian, we will provide you with a quote for diagnostics and treatment.
- 05
If your pet is aggressive at the vet, we recommend you schedule with your primary care veterinarian if possible. If your pet is aggressive, we may recommend sedation prior to examination, diagnostics, and treatment.
- 06
Yes, payment is due at the time of service.
- 07
All major credit cards, cash, Apple Pay, Care Credit, Sunbit, Scratch-pay
- 08
No, we do not offer a payment plan through Pomona Park Animal Urgent Care. To help you Care Now and Pay-over-time, we do offer access to flexible payment plans through Scratchpay, Sunbit, and Care Credit. Check out your financing options today by clicking the images below.
- 09
Yes, we provide euthanasia services. All pets coming in for euthanasia will get an examination/consultation by our veterinarian. The cost for examination/consultation is $179.25. The veterinarian will discuss with you and your family the reason for electing euthanasia to make sure it is the best option for you and your pet. We then can provide a quote for services. If the veterinarian does not support a decision of euthanasia for your pet, this will be discussed at the time of the examination/consultation and further options will be discussed.